OmniQ

Omni-Q is an application that offers communication service between a client and a provider. Omni-Q is ideal for when a service provider wants to have automated responses at the moment a client requests a service. Our platform is verified by WhatsApp and Facebook. An authenticated account will appear in the most used communication channel.

Unleash the power of the most reliable private network to offer conventional commerce and customer service.

Below is a step-by-step guide to how our application works.

Private social network.

Currently, WhatsApp is considered the most popular C2C messaging app in the world, surpassing Messenger with more than 2 billion users.

Integration with different channels.

Facebook Messenger

Facebook Wall

Instagram

Twitter

App Chat

SMS

Website

Bots

Message flow architecture.

In the OmniQ platform, the different channels are configured, the bot is defined with the message flow and customer interaction with the platform, and finally they are transferred to the Five9 platform to be assisted by an agent.