Skip to main content

Disposition

Disposition Module: Friendly Configuration Guide

Hello! Welcome to the Disposition Module configuration. This tool allows your bot to close a conversation and mark it with a status, such as "completed" or "resolved." It's like putting a final stamp on a chat to record how it ended. You configure everything in a simple window, without any programming knowledge needed!

What does the Disposition Module do?​

The Disposition Module tells your bot:

  • How to label the end of a conversation (for example, "Closed by system" or "Problem resolved").
  • Close the chat so it doesn't continue.

You'll configure this in a popup window with two fields that you fill out as if you were labeling a note.

Step-by-Step Configuration in the Popup Window​

When you open this tool, you'll see a window titled "Disposition Configuration". Here's how to use it:

1. Name Your Module​

  • Where: The "Name" text box.
  • What it does: It's a label to identify this module (like "Automatic Closure" or "End of Chat").
  • How to set it up: Write something short and clear. It's mandatory!

Example: Write "Bot Closure" if it's for automatically closing chats.

2. Define the Closure Status (Disposition)​

  • Where: The "Disposition" box.
  • What it does: This is the message or status with which the bot will close the conversation (like "Closed by system" or "Customer satisfied").
  • How to set it up: Write the status you want to use. It can be fixed text or something that changes depending on the chat (ask your team if you need a dynamic value like "communication.result"). It's mandatory!

Example: Write "Closed by system" for a standard closure.

3. Save Your Configuration​

  • Where: The "Save" button at the end.
  • What it does: Saves the instructions for the bot to close conversations with that status.
  • How to set it up: Click "Save". If everything is correct, the window will close and a success message will appear. If something is missing, it will ask you to complete it.

Tip: Make sure to fill in Name and Disposition before saving.

What Happens When It Runs?​

  1. The bot takes the status you wrote in "Disposition" (like "Closed by system").
  2. It closes the conversation and marks it with that status.
  3. The chat ends and doesn't continue.

Practical Example​

Imagine your bot ending a support chat:

  1. You open the "Disposition Configuration" window.
  2. In "Name", you write "End of Support".
  3. In "Disposition", you write "Problem Resolved".
  4. You click "Save".

Result: When the bot reaches this module, it closes the chat and marks it as "Problem Resolved" in the system.

Simplified Special Tricks​

Dynamic Statuses​

  • What it does: You can use a value that changes depending on the chat, like the result of a previous question.
  • How to set it up: In "Disposition", write something like "communication.status" (ask your team for the exact value). If you don't use this, simply write fixed text.

Example: "communication.result" could close the chat with "Happy Customer" if that was defined before.

Automatic Closure​

  • What it does: The module always closes the chat, so use it as the last step of your bot.
  • How to set it up: You don't need to do anything extra, just save and place it at the end.

Example: After the bot says "Goodbye", this module closes it.

Troubleshooting Tips​

  • Can't save? Check that you've filled in Name and Disposition.
  • Chat not closing? Confirm that the module is in the right place in the bot flow (usually goes at the end).
  • Status not appearing as you wanted? If you used a dynamic value (like "communication.status"), verify with your team that it's correct.

That's it! You've configured your bot to close conversations with style. Fill in the two fields, save, and watch how it perfectly ends chats. If something doesn't work, check the values or ask for help from whoever manages the system. Happy chat closing!