Skip to main content

Skipper

Skipper Module: Friendly Configuration Guide

Hello! Welcome to the Skipper Module configuration. This tool allows your bot to wait for a specific time before deciding what to do next in a conversation. It's like telling your bot: "Wait a moment and then continue with the plan." You configure everything in a simple window, without any programming knowledge needed!

What does the Skipper Module do?​

The Skipper Module tells your bot:

  • How long to wait (in minutes) before moving to the next step.
  • To continue with the next module and then return to the starting point if the chat is still active.

You'll configure this in a popup window with two easy-to-fill fields.

Step-by-Step Configuration in the Popup Window​

When you open this tool, you'll see a window titled "Skipper Configuration". Here's how to use it:

1. Name Your Module​

  • Where: The "Name" text box.
  • What it does: It's a label to identify this module (like "Waiting Pause" or "Response Time").
  • How to set it up: Write something short and clear. This field is not mandatory, but it helps you stay organized.

Example: Write "Wait 5 Minutes" to know what it's about.

2. Define the Waiting Time​

  • Where: The box "Time to wait in minutes - Minimum 1 minute".
  • What it does: This tells the bot how many minutes to wait before continuing (the minimum is 1).
  • How to set it up: Use the arrows or type a whole number (like 1, 5, 10). It's mandatory and must be at least 1!

Example: Type "5" if you want the bot to wait 5 minutes.

3. Save Your Configuration​

  • Where: The "Save" button at the end.
  • What it does: Saves the instructions for the bot to wait the time you indicated.
  • How to set it up: Click "Save". If everything is correct, the window will close and a success message will appear. If the time is empty or less than 1, it will ask you to correct it.

Tip: Make sure to put a number in "Time to wait" before saving.

What Happens When It Runs?​

  1. The bot waits for the time you defined (for example, 5 minutes).
  2. Then, it moves to the next step you have configured in the bot flow.
  3. If the chat is still active after that, the bot returns to the point where it was before waiting.

Practical Example​

Imagine your bot provides support and needs to wait before closing a chat:

  1. You open the "Skipper Configuration" window.
  2. In "Name", you write "Closing Pause".
  3. In "Time to wait", you write "3" (to wait 3 minutes).
  4. You click "Save".

Result: The bot waits 3 minutes, continues with the next module (like closing the chat), and if the conversation is still open, it returns to where it was before the pause.

Simplified Special Tricks​

Pause and Return​

  • What it does: The bot not only waits but can go back if the chat hasn't ended.
  • How to set it up: You don't need to do anything extra; just define the time and make sure there's a next step in the flow.

Example: Wait 5 minutes, move to a farewell message, and return if the customer responds.

Flexible Time​

  • What it does: You can adjust how long to wait based on what you need.
  • How to set it up: Change the number in "Time to wait" (minimum 1 minute).

Example: Use "1" for a short pause or "10" to give the customer more time.

Troubleshooting Tips​

  • Can't save? Check that "Time to wait" has a number and that it's 1 or more.
  • Bot not waiting? Confirm that the module is in the right place in the flow and that the time is greater than 0.
  • Not returning to the previous step? Make sure the chat is still active after the waiting time.

That's it! You've configured your bot to pause before acting. Fill in the waiting time, save, and watch how the bot manages the rhythm of the chat. If something doesn't work, check the number or ask for help from whoever manages the bot flow. Happy waiting!